This policy is a guideline for acceptable use of your Sentex
internet account. All Sentex customers are responsible for ensuring
that these terms and conditions are met. These policies are fully
explained in the Acceptable Use Policy.
Click Here if you have questions you would like us to answer.
You are responsible for ensuring that your computer
meets the minimum system requirements: 486, 8MB RAM, 14.4k modem.
If your computer does not meet these requirements Sentex is
not responsible for any connection difficulties you may have
as a result.
You are responsible for getting and maintaining
any software required to make use of your Sentex connection.
Sentex will offer support for configuring internet
and email programs, but cannot provide support for other system
Sentex provides no warranties for any internet
or email or other connection software you may run on your computer.
We assume no responsibility for any damages that may result
from the use of such software.
All accounts include shell access. You are responsible
for ensuring that use of this account does not result in damage
or disruption to Sentex internet service.
If you suspect someone may be using your account
without your permission you are required to notify Sentex immediately.
Otherwise you are responsible for any damages caused by such
Spamming (sending out unsolicited commercial
email) is prohibited.
You may not have a business website on a residential
account without prior permission of Sentex Communications.
Renewal invoices are sent out by email 30 days
before payment is due.
Accounts are payable in advance, and you agree to pay all
regular fees and overages when they are due. If your account is at any time
overdue, it will be placed on hold and your internet access suspended until
such time as all outstanding invoices have been paid. If your account
has been put on hold, you will be required to make automatic payments by
credit card from the time it has been put on hold forward.
Violation of the terms and conditions of use
will result in termination of your account. For serious violations,
Sentex will terminate your account without notice.
If your account is terminated because of violation
of these terms, no refund will be issued.
If you request that Sentex cancel your account,
refunds will be issued by cheque and may take up to 8 weeks.
You will be refunded the unused portion of your subscription
(only for each full month unused) less any overages due.
Please Note the Following Account Information
Accounts are created upon receipt of payment and billed
Cancellation requires written notice.
Cheques, if any, should be made payable to Sentex Communications.
If a payment is returned as "Insufficient Funds" there will be a $20.00 NSF charged. Your account is also subject to immediate suspension.
HST is required.
All monthly services require pre-authorized payment via bank account or credit card.
You will be invoiced by email 30 days before your account
Payment is required, in full, 30 days from the invoice date.
Additional Terms and Conditions for Sentex High Speed Service
You are responsible for ensuring that your computer meets
the minimum system requirements. For Windows systems: Windows XP, dual-core processor, 1gb ram,
and free pci slot for ethernet card. For Macintosh
systems: Mac OS X and newer.
If your computer does not meet these requirements Sentex is not responsible
for any connection difficulties you may have as a result.
Resale of bandwidth or any other part of the High Speed
service provided by Sentex Communications, for any purpose, is strictly
Additional Terms and Conditions for The Max! Plan
This is not a dedicated connection. Your connection may
be active for a maximum of 6 hours at a time. After this time you
will be disconnected. You may, however, reconnect immediately if you wish.
Sentex reserves the right to reset a connection at any time without
You must be in front of your computer, using your Sentex
connection. You cannot use email or a ping program (or any other "keep
alive" program) to keep your connection active.
This plan does not support concurrent logins from the same
or different locations. That means you cannot share your account with
others, and you also cannot use a double-modem connection (multilink).
You cannot run server software on your computer.
We reserve the right to terminate any account which violates any of these