When I double-click
the Internet Explorer, it says something about not being able
to find or display the web page... why?
This is a common error message when the modem does not dial and
establish a connection to the internet. The browser (Internet
Explorer) will load regardless, as it is just a piece of software
on your computer, but if the dial-up connection did not take place
then there will be no way for the browser to find or display any
information.
Check your internet connection settings to make sure that your
browser has not been set to "Never Dial" a connection
upon loading. You can do this by Right-Clicking the Internet Explorer
icon on the desktop and choosing Properties from the menu that
appears. Next click on the connection Tab that appears across
the top of the information being displayed. Make sure that your
browser is set to "Always Dial my Default Connection",
which should be Sentex.
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When I check
my mail I get disconnected from the Internet using Outlook Express.
Load Outlook Express click on the Tools Menu then find Options.
Now that you are at the Options box Click on the Connection Tab
than make sure there is NO check mark after Hang up after sending
and receiving.
Click Apply and OK your way out.
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When I try to
login it rejects my password - why?
One of the major factors is that our system is case sensitive.
The username & password your computer sends to our system
MUST be identical to the username & password that we have
on record. The most common mistake is having the Caps Lock key
on.
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When my modem dials
out, why do I get a message "No Dial Tone"?
This can be caused by something simple as a loose cable in the
back of the modem. Check all cables on the back of the modem and
make sure that it is plugged into LINE. If you are sure that the
cables are correct, make sure that there actually is a dial tone
on the line by picking up a phone connected to the same line.
Also make sure that if you have a Bell answering system on your
phone that there are no messages waiting which is indicated by
a broken dial tone.
Another cause of this error message is if your modem has been
struck by lightning. This will cause the exact same result. In
most cases the modem is physically damaged and will have to be
replaced
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Why can't
I negotiate a compatible set of networking protocols?
This generally means that there was a problem with the Windows
95/98 networking being initialized. The best response is to reboot
the computer and try again. If you still get this message after
a reboot, configuring the DNS configuration under network - TCP/IP
will help to fix this problem.
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What speeds can
I expect with a 56K modem?
Most people report speeds in the low to mid 40K range. Connections
from 40K to 46K are common. Above 46K is pushing the phone line
to its limit.
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Why do I
get disconnected every few minutes?
Disconnects generally stem from your modem having outdated firmware.
Visit our support section under the modem category for lots of
useful sites to visit to update your hardware.
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